Return And Refund Policy

Return Policy:

We only accept returns for items damaged during transit.

Claims must be submitted within 48 hours of delivery with an unboxing video and photo proof.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Replacement

Replacements are subject to stock availability.

No refunds or replacements for issues caused by improper use or lack of seasoning.

Order Cancellations

Orders can be cancelled within 4 hours of placement or before dispatch. Post-dispatch cancellations are not accepted.

Product Use & Care

Please follow the provided care instructions to maintain your cast-iron cookware. We are not responsible for issues caused by misuse or neglect.

Damages and issues:

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@rocktawa.com.